How To Request Service
Share the order reference when available, clear photos of the piece, and a short description of the issue or adjustment you would like reviewed.
Support
Warranty & Service
Manufacturing and service requests are reviewed case by case from the order record, product condition, and supporting photos or video before a remedy, timing, or cost is confirmed.
Contact UsVerified Manufacturing Issues
Examples can include an incorrect confirmed length or ring size, or a verified workmanship defect. Depending on the piece and evidence, North Carat may arrange repair or remake and cover the approved service cost. Refunds are not automatic.
Other Repairs And Resizing
Paid repair may be available for wear, damage, or work outside a verified manufacturing issue. Full-eternity pavé, rotating-shank, and CNC structures are generally not resizable. Other rings may be adjustable by about two sizes, but every piece must be assessed before work is promised.
Care Support
Protect jewelry from impact, chemicals, rough handling, and improper storage. Do not arrange third-party repair before contacting North Carat if you expect the issue to be reviewed as part of the original order.