Support

FAQ

Find quick guidance on online ordering, custom requests, ring sizing, and how pricing is shown across the site.

Can I buy ready-to-order jewelry online?

Pieces with an active price and purchase button can be configured on the product page and added to the cart. Review the selected material, stone, size, and order details before checkout.

How do custom requests work?

Choose a custom path, submit the required details, and a project record is created for consultant review.

How do I choose a ring size?

Use the Ring Size Guide to measure an existing ring or your finger, then choose the requested size on the product or consultation page.

What does Price pending mean?

Price pending means that configuration is not currently available for direct online purchase. Choose another available configuration or ask the team to review it.