Support
North Carat currently prioritizes delivery to the United States. Timing below is a production or dispatch estimate, not a carrier transit guarantee.
Contact Order SupportReady-to-order items normally dispatch in 3-5 business days. Custom pieces normally require 10-15 business days after the final specification, required payment, and production release; complex sets may require 20-30 business days. Special stones, sizes, or a manufacturing review can extend the schedule.
A trackable service is used for the current China-to-US route, with UPS normally completing the last mile under the same tracking number. Duties or local charges are included only when the checkout or order confirmation expressly states DDP or Duties Included. Insurance scope and any signature service are confirmed for the specific shipment; do not assume coverage beyond the written order record.
Change-of-mind returns and exchanges are not accepted, subject to rights that cannot legally be excluded. Manufacturing defects, description issues, loss, or shipping damage are reviewed from the order, product, packaging, and carrier evidence. A claim does not create an automatic refund; the verified resolution may be repair, remake, reshipment, compensation, rejection, or refund.
Contact North Carat with the order number and clear photos or video. Do not send jewelry to an address until the return or service route has been approved in writing. Our target is an initial response within 12 hours.
